Unit 7-11 Vantage Park, Coborn Avenue, Sheffield, S9 1DA, United Kingdom

+44 (0) 1709 918 120


Day in the life - Fiona Fletcher-Tonks

Fiona Fletcher-Tonks - Logistics and Administration Manager



'I started working for ICD in March 2017, so I’ve been here since the early days. I’m responsible for all aspects of administration, from organising contracts and logging delivery notes to arranging transport and completing customer paperwork.'

'I also manage all information relating to imports, exports and shipping documents.'

'A lot of businesses get really nervous when it comes to importing and exporting and avoid dipping their toes in the water, but like anything, it’s really just a learning curve. Once you know what you’re doing it’s about being accurate in your paperwork - everything needs to be double and triple checked. It does help that I have plenty of previous experience in this kind of role, and I’ve also completed my Institute of Export qualifications.'

'I’m responsible for the day-to-day running of the office – right down to the little (but important) things like making sure there’s enough pens and paper! I also get involved in interviewing new staff. I juggle a lot of balls but I thrive on that!

The hardest thing about the job is ensuring accuracy – if there’s a mistake it can have serious repercussions down the line. If we make any mistakes on the documents this could go through our system right to the customer’s furnace. That’s how serious it can be, so we have to get it right every time.'

'The best thing about the job is the family atmosphere of the company. Everyone’s happy in their work and we all get on well. We’re all here to achieve the same goal and we work together to get the job done.'

'When I’m not at work my husband and I enjoy seeing friends, walking and going out for nice meals. I also love making my own clothes and going on nice holidays!'



For more information contact our sales team on +44 (0) 1709 918 120 or email